How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password and username . In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors.
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Do I have access to update my site 24 hours a day?
Yes 24/7 day or night, your site is available for you to update.
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Can I register a domain name? Can you set up domains other than .com, .org, and .net?
You can register .com, .org, and .net plus new domain names from $11.95/year, which includes many free domain add-ons, with you as the registrant. We can also assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types.
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Do you offer a money back guarantee?
We offer a 30 day no questions asked full money back guarantee if you are unhappy with the hosting service. We are confident you will stay with us and enjoy 99.9% uptime.
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I see some hosts offering "unlimited bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited bandwidth." Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. You are given 5000 mb (starter) of monthly transfer this is like having tens of thousands of visitors a month and still with bandwidth left over. If you anticipate having more than 100,000 visitors a month then you should order the pro package.
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Do you host Adult sites, warez sites or sites containing illegal material?
We do host legal adult sites. But not warez, hate, or illegal sites.
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Is my site backed up and how often?
We have a daily data update. But you should as the website owner regularly update and backup your site. .
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How fast are your connections?
Our suppliers servers are located in the Network Access Corporation (NAC) Network Operations Center (NOC) in Houston, Texas. The network is monitored around the clock. NAC offers 15 diverse OC3 and DS3 connections to multiple backbones.
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What are your server specifications?
Current servers are dual 1 GHz AMD Duron machines with 1 GB of RAM we have had 99% uptime for the last 2 years.
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How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:

Incoming mail (POP3) server:
mail.yourdomain.com

Outgoing mail (SMTP) server:
mail.yourdomain.com

* set SMTP authorization within your email program to have the server authenticate you as a registered account holder.
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I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions.
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What is the path to perl?
#!/usr/bin/perl
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,located under the www folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script
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I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml  Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename it.
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How can I change my account or billing information?
If you need to update your account or billing information please contact us.
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What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage amount will be noted. You will get notice first and it would probably be better to pay for an upgraded account. Remember about 1gig of bandwidth means about 10,000 hits
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What is the cost for additional features?
You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features.

Disk space - $10 per 100MB per year extra. Although 500mb is more than 5000 web pages on average

POP 3 email address - $1 per address per month. If you need multiple addresses added please contact us for bulk rates.

Bandwidth - $36.00 per year for 2 gigs extra. Or spend $20 more and we will bump you up to the PRO package ie: 150gb of bandwidth.
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How do I cancel my Account?
You can cancel your account at any time by sending an email to www.freewebspace.biz. There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable.
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What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.

any more questions contact us by email
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